Contact Us
Get in Touch with Penixy
We're here to help! Whether you have a question about your order, need product advice, or want to learn more about our policies, our friendly customer care team is ready to assist you. At Penixy, we believe in building lasting relationships with our customers, and that starts with being available when you need us.
Contact Information
Reach out to us through any of the following channels, and we'll get back to you as quickly as possible:
content@penixy.shop
Email is the fastest way to reach our team for detailed inquiries, order support, or any questions you may have. We strive to respond to all email inquiries within one business day during our regular business hours.
Phone
(262) 467-8677
Prefer to speak with someone directly? Give us a call during our business hours. Our team is happy to answer your questions, help you track an order, or walk you through our products and policies.
Mailing Address
Penixy
320 S Jasmine St
Denver, CO 80224
United States
While we encourage email or phone contact for the quickest response, you're welcome to send us mail at the address above. Please note that correspondence sent by post may take longer to process.
Business Hours
Our customer care team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Mountain Time)
- Saturday – Sunday: Closed
If you contact us outside of these hours, don't worry — we'll respond to your inquiry on the next business day. We appreciate your patience and look forward to helping you.
What to Expect
Response Time
We understand that timely communication matters. Our goal is to respond to all email inquiries within one business day, and often much sooner. Phone calls during business hours are answered promptly by a live team member whenever possible. During peak periods or holidays, response times may be slightly longer, but rest assured we're working hard to get back to you.
Order Inquiries
Have a question about your order? Whether you need help placing an order, want to check the status of a shipment, or need to update your shipping address, we're here to help. Please include your order number in your email or have it ready when you call so we can assist you more efficiently. All orders ship within the United States with free standard delivery, and you can typically expect your items to arrive within 3-5 working days after your order is processed.
Shipping Questions
Wondering where your package is or when it will arrive? We're happy to provide tracking information and delivery updates. Standard shipping within the United States is always free at Penixy, and delivery typically takes 3-5 working days from the date your order is shipped. If you have specific shipping questions or concerns about a delayed package, reach out to us by email or phone with your order details.
Returns & Exchanges
If you need to return or exchange an item, we've made the process simple and customer-friendly. Penixy offers a 30-day return window from the date of delivery for eligible items. Before initiating a return, please contact us by email or phone so we can provide you with return instructions and answer any questions you may have. For complete details on return eligibility, conditions, and procedures, please visit our Returns & Refunds page. Our team is here to make your return experience as smooth as possible.
We're Here for You
At Penixy, customer satisfaction is our top priority. Whether you're a first-time shopper or a loyal customer, we're committed to providing you with responsive, helpful, and friendly service every step of the way. Don't hesitate to reach out — we truly enjoy hearing from you and are always happy to help.
Thank you for choosing Penixy. We look forward to serving you!